Customer Experience Operations Lead

New York, United States · Marketing

Description

About Us

MIRROR is a fit-tech startup founded by Brynn Putnam, an established leader in the NYC boutique fitness space. Our experienced team is building a hybrid hardware/software product that will bring revolutionary, personalized fitness content directly to homes across the country and world. We’re creating a workout experience that’s not only better than existing at-home solutions, but better than boutique studio workouts. Our technology offers improved efficiency, engagement, and effectiveness, which means more time, more fun, and better results for busy people everywhere.


MIRROR is located in Manhattan’s iconic NoMad District. We currently have top tier venture backers who are passionate about the product we’re launching this year and even more excited about our long-term vision for the company. We’re an inclusive space for all identities and are committed to keeping that foundation intact as we grow. We believe in high standards beginning at the interview process and continuing as a valued member of the team. If you can’t wait to get behind our mission, we want to hear more from you!


The Role & You

We are looking for an empathetic, positive CX Operations Lead who is excited to manage customer-facing operations and logistics. Our Operations CX Lead will act as the liaison between MIRROR Operations, third-party logistics (3PL) providers, and the customer to ensure an exceptional, seamless customer experience. Flexible hours available.


At MIRROR you will:


You don’t need to be a fitness buff, but you should be fired up about building technology that's going to change how people sweat! Do we have your attention? Keep reading.


Requirements

The Necessities

The Extras

Benefits

We’re an early stage startup with lots of exciting milestones ahead. We value health and wellness and, as such, offer competitive health coverage, an open vacation policy, and a 401(k) plan.

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